Sue Chesney
Contracts Co-ordinator
What are your main responsibilities?
Shipping hoists and crane kits should be straightforward, but sometimes it isn’t, so my job is to step in to ensure orders arrive on time and with as little hassle as possible.
I monitor the order process from beginning to end, including assisting in obtaining technical approval from customers, chasing for any technical details required, monitoring delivery dates and ensuring correct documentation is available on time for export.
I co-ordinate the shipping with our packing and shipping companies and customer service – making sure all queries are resolved as quickly as possible by consulting with all relevant departments.
What do you like most about working for Street?
I get the chance to deal with customers all of the world. Most orders run smoothly but customs clearance can be an issue sometimes. However, I love the challenge of my job and the variety. I can also play a key role in updating internal procedures and documentation to ensure that the processes work as quickly and flawlessly as possible.
